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Anubha Goel

Adobe Employee

Adobe Employee

Activity

Re: EchoSign unsupported browser

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 16, 2016 05:02 AM
‎Feb 16, 2016 05:02 AM
Hi Dave, Please email at "support@echosign.com" so that an expert could help you out. Regards, Anubha ... View more

Re: How to make Acrobat Pro 9 the default reader, ...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 16, 2016 02:03 AM
‎Feb 16, 2016 02:03 AM
Hi Dave Cox, You might need to choose "Control Panel\All Control Panel Items\Default Programs\Set Associations" Choose .pdf format and click on 'Change program' button to choose Adobe Acrobat as the default program to open PDF files. Regards, Anubha ... View more

Re: EchoSign unsupported browser

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 15, 2016 06:20 AM
‎Feb 15, 2016 06:20 AM
Hi Dave, Please try signing in using the following link: Sign In — E-signature and E-sign Software Solution — Adobe Document Cloud Or try using a different browser and see if you are able to sign in. Regards, Anubha ... View more

Re: EchoSign unsupported browser

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 15, 2016 06:16 AM
‎Feb 15, 2016 06:16 AM
Hi David Horsley., Try signing out and signing in back again to your account and see if the same message appears again. Let me know. regards, Anubha ... View more

Re: The verify link isn't working

by Adobe Employee in Acrobat SDK Discussions
‎Feb 15, 2016 04:07 AM
‎Feb 15, 2016 04:07 AM
Hi Stanley Rodamaker, Please specify more about your issue so that we could help you further. Regards, Anubha ... View more

Re: I need to change my email, how to do it?

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 12, 2016 05:03 AM
‎Feb 12, 2016 05:03 AM
Hi Adriana Delgado, You can login to your account, go to 'My Profile > Personal Preferences' and update your email address. Then, sign out and sign in again to see the desired changes. Regards, Anubha ... View more

Re: Adobe Id Aurorisieren

by Adobe Employee in Digital Editions Discussions
‎Feb 12, 2016 04:04 AM
‎Feb 12, 2016 04:04 AM
Moving this thread to Adobe Digital Editions ... View more

Re: Adobe standard DC - TRIAL

by Adobe Employee in Acrobat SDK Discussions
‎Feb 11, 2016 08:53 AM
‎Feb 11, 2016 08:53 AM
Hi Aleksandra Miniewicz, Please be advised that trial version is only available for Acrobat DC Pro. Regards, Anubha ... View more

Re: Adobe standard DC - TRIAL

by Adobe Employee in Acrobat SDK Discussions
‎Feb 11, 2016 04:40 AM
‎Feb 11, 2016 04:40 AM
Hi Aleksandra Miniewicz, Adobe provides trial version of Adobe Acrobat Std. DC version. If you wish to download and use only the trial version of Acrobat, then please refer the following link to download the trial: Download Adobe Acrobat free trial | Acrobat Pro DC Let me know if you need further assistance. Regards, Anubha ... View more

Re: Intallation Adobe acrobat DC impossible

by Adobe Employee in Acrobat SDK Discussions
‎Feb 11, 2016 02:54 AM
‎Feb 11, 2016 02:54 AM
Hi Veronique Bernard, Could you please share the screenshot of the message that appears when you try installing Acrobat DC on your machine. Regards, Anubha ... View more

Re: seit Adobe update werden viele Dokumente nicht...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 11, 2016 02:41 AM
‎Feb 11, 2016 02:41 AM
Hi Sarah Busch, Please let me know what version of Acrobat you are using. Also, let me know what exact issue you are facing while printing the PDF files. If you getting any error, then please share the screenshot of the same so that we could analyze your issue better. Hope to hear from you. Regards, Anubha ... View more

Re: Can't open local documents folder and it need ...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 11, 2016 02:40 AM
‎Feb 11, 2016 02:40 AM
Hi Tng Heng, The creator of the PDF might have set a document opening password in the file, for security reasons. Please ask the creator of the PDF to provide you the password to open the file. Regards, Anubha ... View more

Re: move CS6 from one computer to another

by Adobe Employee in Acrobat SDK Discussions
‎Feb 10, 2016 05:03 AM
‎Feb 10, 2016 05:03 AM
Hi, Please refer the below mentioned KB doc link and try out the solutions provided: Error: "This serial number is not for a qualifying product" | Adobe Creative Suite Hope this will help. Regards, Anubha ... View more

Re: move CS6 from one computer to another

by Adobe Employee in Acrobat SDK Discussions
‎Feb 10, 2016 04:55 AM
‎Feb 10, 2016 04:55 AM
Hi B Chu, Please share the screenshot (use the camera icon) of the message that appears. Regards, Anubha ... View more

Re: move CS6 from one computer to another

by Adobe Employee in Acrobat SDK Discussions
‎Feb 10, 2016 04:50 AM
‎Feb 10, 2016 04:50 AM
Hi Bonnie, Please refer the below mentioned link: Download Creative Suite 6 applications Regards, Anubha ... View more

Re: move CS6 from one computer to another

by Adobe Employee in Acrobat SDK Discussions
‎Feb 10, 2016 04:45 AM
‎Feb 10, 2016 04:45 AM
Hi B Chu, Please be advised that there is no need of serial number to install CS6. Instead, you need to install the Creative Suite app and then activate using your Adobe ID and password. For more info, please refer: Find your Adobe product serial number quickly Regards, Anubha ... View more

Re: i get an error message "An error occurred whil...

by Adobe Employee in Adobe Acrobat Online Discussions
‎Feb 10, 2016 04:36 AM
‎Feb 10, 2016 04:36 AM
Hi Gregg, That's great. Let us know if you need further assistance. Regards, Anubha ... View more

Re: i get an error message "An error occurred whil...

by Adobe Employee in Adobe Acrobat Online Discussions
‎Feb 10, 2016 02:50 AM
‎Feb 10, 2016 02:50 AM
Hi gdeemer, Please try signing in at "https://cloud.acrobat.com/exportpdf" using your Adobe ID credentials and see how it goes. Let us know. Regards, Anubha ... View more

Re: how do I set up highlighting sentence in yello...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 09, 2016 03:48 AM
‎Feb 09, 2016 03:48 AM
Hi Peter Almonte, Please go to the Comment tool and select Highlight tool to highlight text in yellow. Regards, Anubha ... View more

Re: i just downloaded the abelton live then i open...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 09, 2016 03:30 AM
‎Feb 09, 2016 03:30 AM
Hi jaylen chown, You might refer the below mentioned KB doc link and see if that helps: Error 213:19 | Problem has occurred with the licensing of this product | Adobe Acrobat X and XI Let me know how it goes. Regards, Anubha ... View more

Re: Acrobat Pro for Mac 11.0.14 update Not Recogni...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 08, 2016 04:02 AM
‎Feb 08, 2016 04:02 AM
Hi Greg Knowles, Please let me know what version of MAC OS you are using. Also, share the screenshot of the exact error message that appears. Regards, Anubha ... View more

Re: Opening

by Adobe Employee in Acrobat SDK Discussions
‎Feb 08, 2016 03:53 AM
‎Feb 08, 2016 03:53 AM
Hi Sanna-Kaisa Koskinen, Please try checking for updates from the Help menu to run the latest patch of Acrobat DC. Then, relaunch Acrobat and see if that helps. Regards, Anubha ... View more

Re: Acrobat 9 error

by Adobe Employee in Acrobat SDK Discussions
‎Feb 08, 2016 03:52 AM
‎Feb 08, 2016 03:52 AM
Hi Karen Seymour, Please let me know if you have navigated to the following KB doc link and followed instruction to troubleshoot this error: https://helpx.adobe.com/acrobat/kb/error-organizer-database-damaged-reset-1.html Let me know. Regards, Anubha ... View more

Re: mia email del 7/2 ore19,19 Vs.email del 7/2 ...

by Adobe Employee in Adobe Acrobat Online Discussions
‎Feb 08, 2016 03:34 AM
‎Feb 08, 2016 03:34 AM
Hi gianniultimo, Please Contact Customer Care and seek help on the same. Regards, Anubha ... View more

Re: fdownloading but when opening the program will...

by Adobe Employee in Digital Editions Discussions
‎Feb 08, 2016 03:20 AM
‎Feb 08, 2016 03:20 AM
Moving this thread to Adobe Digital Editions ... View more

Re: Cant deactivate CS3 from dead computer, to act...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 08, 2016 02:55 AM
‎Feb 08, 2016 02:55 AM
Hi Laura Herman, I'm sorry, but Acrobat 8 is quite an old version and Adobe no more provides support for this version. As your computer has crashed, you might not be able to deactivate the software from the same. With a single user license, you can activate Acrobat on maximum two machines. Please check if there is any other machine on which you have installed Acrobat so that it can be activated and then installed on the desired machine. Regards, Anubha ... View more

Re: Acrobat XI Update Will Not Complete

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 05:53 AM
‎Feb 05, 2016 05:53 AM
Hi TheRealArtfulDodger, Considering this error, I would recommend you to refer the below mentioned KB doc link: Error 1310: "Error writing to file: C:Config.Msi..." | Adobe Creative Suite 4 Let me know if that helps. Regards, Anubha ... View more

Re: Acrobat XI Update Will Not Complete

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 05:23 AM
‎Feb 05, 2016 05:23 AM
Hi Sparky, Please click on 'Proceed to Download' button to download the .msp file. Once downloaded, double-click on the file to run the installer. Let me know if you need further assistance. Regards, Anubha ... View more

Re: Acrobat XI Update Will Not Complete

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 04:35 AM
‎Feb 05, 2016 04:35 AM
Hi Sparky, Thank you for your response. I would recommend you to restart your machine and install Acrobat XI updates manually from here: For Windows: Adobe - Acrobat : For Windows For MAC: Adobe - Acrobat : For Macintosh Let me know if that is helpful. Regards, Anubha ... View more

Re: Create a pdf file from word.

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 04:28 AM
‎Feb 05, 2016 04:28 AM
Hi Mike Williams, Please check for the permissions to open that word file. Are you running as administrator on your MAC? Also, tell me if you are able to convert some other word file to PDF? Regards, Anubha ... View more
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